Privacy Policy

Effective Date: 02/04/2026

At HardWaterFix.in, we respect your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use the site, submit a water report, fill out a consultation form, or contact us.

1. Who we are

HardWaterFix.in is operated by Tarasva Solutions Pvt Ltd, with its registered office at 37/1089 – D1, Kadappally Moolayil, Changampuzha Nagar PO, South Kalamassery, Ernakulam, Kerala – 682033. You can contact us at hello@hardwaterfix.in

2. What we collect

When you use the site, we may collect:

Your name
Your phone number
Your email address
Your city, area, or address
Details about your water source, water issues, and property type
Water test reports, images, documents, and notes you upload
Any message or request you send to us
Basic device, browser, cookie, and usage data collected through the site

3. Why we collect your data

We collect and use your data to:

Review your water report or service request
Contact you about your request
Arrange consultation calls or service discussions
Share your request with relevant water treatment suppliers, installers, or service partners
Improve the site, forms, and user experience
Maintain records, prevent misuse, and meet legal or security obligations

4. Consent

By submitting your details, uploading a water report, or requesting consultation through the site, you consent to our use of your personal data for the purposes stated in this Privacy Policy.

You do not have to submit personal data, but if you do not provide the data needed for a request, we may not be able to review your case or connect you with a suitable service provider.

5. How we share your data

We may share your data with:

Our internal team
Relevant partner suppliers, installers, consultants, or service providers
Website hosting, email, analytics, customer support, or document storage vendors working for us
Government, regulatory, law enforcement, or judicial authorities where required by law

We share only what is reasonably needed for your request, operations, compliance, or protection of rights.

We do not sell your personal data as a standalone list or database. When you request help, we may share your details with relevant partners so they can contact you about your request.

6. Water reports and uploaded documents

When you upload a water report or any related file, you confirm that:

You have the right to share it with us
The file does not knowingly violate any law or another person’s rights
The information you provide is true to the best of your knowledge

We may review, store, and share the report with suitable partners for consultation, quote preparation, or service assessment.

7. Retention

We keep your data only for as long as needed for the purpose for which it was collected, for follow up on your request, for internal records, or where the law requires longer retention.

8. Security

We use reasonable technical and organisational safeguards to protect your data from unauthorised access, misuse, loss, or disclosure. Even then, no online system can promise complete security.

If we face a data or cyber security incident, we may take the steps required under applicable law and incident response rules.

9. Your rights

Subject to applicable law, you may ask us to:

Confirm what personal data we hold about you
Correct or update inaccurate data
Erase data that is no longer needed or that you want withdrawn, unless we must retain it by law
Withdraw consent for future processing
Raise a grievance about how we handle your data

To do this, contact us at [Privacy Email].

10. Children

The site is meant for adults. If you are under 18, please do not submit personal data through the site without valid parental or guardian authorisation where required by law.

11. Cookies and analytics

We may use cookies or similar tools to understand site usage, improve performance, and manage forms or analytics. You can manage cookies through your browser settings, though some parts of the site may not work properly if you disable them.

12. Cross border processing

Some of our service providers or technical systems may process data outside India. Where this happens, we will take reasonable steps to ensure your data is handled with appropriate protection and in line with applicable law.

13. Grievance and privacy contact

For privacy questions, correction requests, consent withdrawal, or grievances, you can contact:

Privacy Contact / Grievance Officer
Name: Jayadevan TR
Email: jayadevan.pro@gmail.com
Address: 37/1089 – D1, Kadappally Moolayil, Changampuzha Nagar P.O., South Kalamassery, Kerala, India – 682033

We will review your grievance within a reasonable time and in line with applicable law.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version posted on the site will apply from the effective date shown above.